Phone: (800) 477-1818 or (513) 241-1307
(24 hrs/day, 7 days/week)
Fax: (513) 621-3270
E-Mail: compplus@fuse.net
Mail: 305 W. 5th St
Cincinnati, OH 45202

Where do we send employees for tests?

You will be given a collection site near your facility. Compliance Plus will ensure that the site has all of the required materials and information to perform the collection. Compliance Plus will be responsible for payments to the collection site for urine drug screen collections and breath alcohol tests unless other arrangements have been made.

Do we have to schedule tests through Compliance Plus?

It is not necessary to schedule tests for your employees through Compliance Plus. You may want notify us that you are sending an employee, however, since this can facilitate the testing process. It is advisable to give each employee to be tested an appointment sheet to give to the site to avoid confusion. You may use ours or develop one of your own. You may also schedule tests online through our secure web site.

What if an employee needs a test and is not near our facility?

Compliance Plus has a nationwide network of collection sites available. Call our toll-free number 24 hours per day, seven days per week and we will find a site for you.

How are NEGATIVE drug test results reported?

Preliminary results can be provided via phone, fax or e-mail (see form). Compliance Plus clients may also access negative results through our secure web site. However, under the Department of Transportation regulations, results are not final until a signed hard copy of the result is received from the Medical Review Officer (MRO).

When can I expect results to be reported?

Negative test results will normally be reported to the company within 24 hours. A result cannot be reported until it is received from the laboratory AND a signed copy of the Custody and Control Form is reviewed by the MRO.

What happens if the laboratory reports a POSITIVE drug test result to the MRO?

In the event of a confirmed positive test, the MRO will contact the donor, seeking medical history or other relevant biomedical information in search of a possible legitimate explanation of a the positive result to determine if there is a legal reason for the presence of the substance in the donor's urine. If there is no legal reason, the result will be reported to the employer as POSITIVE. The MRO will inform employees who test positive of split test options. If there is a verified legal reason for the presence of the substance in the donor's urine, the result will be reported as NEGATIVE.

How does the MRO contact the donor?

The MRO will make three attempts to contact the donor within twenty-four (24) hours after receiving the test result from the laboratory. If no contact has been made within twenty-four hours, MRO will request that the employer attempt to contact the donor and have the donor call us. If no contact is made within seventy-two (72) hours after the donor is contacted by the employer, the employer will be notified and given the result of the test. If the employer is unable to contact the donor, the result will be reported ten (10) days after the receipt of the result from the laboratory.

Who does the MRO report the results to?

The MRO will only report results to the Designated Employee Representative (DER). Upon contact, the MRO will ask the DER for an identification number. The DER, after getting the result, is then solely responsible for keeping the result confidential within the company.

What do we do when the MRO reports a POSITIVE result?

For DOT regulated employees, the employee who tests POSITIVE must be immediately removed from their safety sensitive position. The employee must be evaluated by a Substance Abuse Professional (SAP) and successfully pass a return-to-duty drug test in order to resume working in the safety sensitive position. The SAP will also require a follow-up testing program for the employee.

What about alcohol test results?

Breath alcohol test results will be reported directly to you by the collection site. You should immediately fax or mail a copy of the result to us so that we may enter it into our system for your statistics and to enable us to pay the collection site for their services.

Should our company have a written Substance Abuse Policy?

Absolutely! While there are no specific regulations that require a policy, it is very strongly recommended that you have one in place to protect the company, the employees and the public. Compliance Plus can assist in policy development and review.

How are employees chosen for random tests?

Employees are chosen for random tests by a computer generated random program. Selections are absolutely at random and an employee may be chosen in consecutive months.

How do we update our list of active employees?

Your list of active employees must be updated monthly by sending us a completed Add/Delete Form or a list of active employees and Social Security Numbers. You may also update your list online through the Compliance Plus web site.

What do we do if we are notified to send an employee for a random test?

The employee must proceed to the collection site immediately upon notification by the company. It is not necessary that the employee be notified immediately upon receiving the selection from Compliance Plus. The company may wait for convenient time to notify the employee. For example, a driver may be notified upon his/her return to the terminal rather than while on the road. However, the test should be completed within the selection period.

Can a person leave the collection site before they complete their test?

No. Once an employee begins the testing process, he/she may not leave. If the employee is unable to give a specimen, he/she will be required to remain at the collection site for three hours and will be asked to consume up to 40 ounces of fluids. If after three hours the employee is still unable to provide a specimen, he/she will be required to see a physician to determine whether or not a physical condition exists that prevents the donor from giving a specimen.

What happens if an employee does not report for his/her test after being notified?

If an employee fails to report for a random drug test after being notified, or in any way interferes with or inhibits the testing process, it is considered a "refusal to test" and is treated as if the test were POSITIVE.

How will we be billed for tests?

Billing for services will be made weekly. Payment for services should be made within 30 days from receipt of an invoice. A charge of 1 1/2% per month on the unpaid balance over 30 days may be assessed.